Please make sure you notify us with in 7 days from receiving your order that you wish to return the item/items.
Please make sure that the item/items being returned are in the original packaging came in and is all complete and undamaged.
If you are wanting to return a damaged item then please take a picture of the item as it was received with in the packaging but If we feel that the item has been damaged deliberately we may not refund or replace the item.
Return postage is to be paid by the customer and the item will be replaced if possible or refunded.
Please send returns back to us at the following person and address: Ashley Norwood, White Light Gifts And Tasty Treats, 3 Quay street, Lostwithiel, Cornwall, PL220BS
You can request to cancel an order with the first 24 Hours as we have a picking and packaging time. After 24 Hours we do not accept cancellation on any order due to the item being processed for collection by our currier service.
My Role And Responsibility:
All businesses are required to comply with GPDR which means that whoever runs it is required by law to adhere to the rules regarding protection, processing and control of your personal data.
This Means That:
I am legally bound to ensure your marketing data is used in accordance with GDPR and to ensure that it is used for its intended purpose - in this case sending you email and marketing newsletters and delivery of goods and services.
I have to ensure the security of your data by keeping anti-virus, spyware, malware protection up-to-date and with comprehensive password protection and back-up systems. I also enable a Safe Browsing VPN feature which means that my location cannot be traced.
I have to ensure that your data is fully erased if you request it.
I have to keep records of consent in a secure manner, should proof be required.
Your Rights Under GPDR:
Know exactly what data is being stored and to update or edit those details.
Be "forgotten", meaning that all your personal data can be entirely erased on request.
Receive an export of all data I hold about you - that is, you can ask to view the data I hold.
Unsubscribe at any time. You can do so now if you wish. Just click the link at the foot of this newsletter and you won't receive any more marketing emails!
How I Will Use Your Personal Data:Your personal/business data will be used for the following purpose:
Email sign ups and subscriptions: Customer name and email address used for promotional marketing and newsletters - Unsubscribe at any time.
Online/offline purchases of goods and services: Customer names, address and contact information will be used for delivery of goods and services by third parties - Royal Mail group, My Hermes, DPD.
Competitions: Customer names, address and contact information will be used to contact the competition winning person.